Shipment of Orders
Most orders process within 1–3 full business days and deliver within 7-25 business days of order submission (excluding weekends/holidays). If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
We ship to all U.S. states and most international countries.
Shipping Costs & Options
Shipping charges are non-refundable.
We accept all major credit and debit cards as well as PayPal.
U.S. Standard Shipping and International Standard Shipping via USPS are the available shipping options.
Special Shipping Instructions
We always do our best to accommodate requests for special shipping instructions.
Please understand that requesting "no signature required" (and similar) instructions releases all liability from Rated Star and the shipping carrier for any loss or damage to the package at delivery.
Signature Required fees for orders under $500 are NOT INCLUDED in our online shipping quote. Such requests will result in an additional $4.50 per box charge which must be paid prior to shipping.
If you do not receive delivery of your order by the expected delivery date, please contact us to determine the reason for delay in delivery. (See Delivery Delays, below).
Shipping Methods & Transit Times
We use USPS Priority Mail, USPS Flat Rate, and USPS Zone-Based Regional Rate as our standard shipping methods.
Note: Shipments for large orders (over 200 lbs.) may ship by freight and/or may qualify for lower shipping costs. Shipping transit times and delivery times will vary on freight shipments. These shipments are typically palletized and may require optional services as appropriate (trailer lift gate, delivery to door, inside delivery, etc.). Should we find a lower shipping cost for your order or find it necessary to ship your order by a freight carrier, we will contact you with shipping details prior to capturing final payment for your order.
Once an order leaves our supplier's warehouse, we have no control on how long the carrier will take for delivery.
US Postal Service Priority Mail
Please allow 1-3 full business days to process orders by USPS Postal Service (excludes weekends and observed holidays), and an additional 7-25 days for delivery (excluding Sundays/Holidays).
Transit times are the same for all USPS Priority Mail packages (standard priority, flat rate, regional rate).
Orders are usually delivered within 7-25 business days after shipment (including Saturdays) but once an order is picked up by the US Postal Service, we have no control on how long the carrier will take for delivery, so please allow at least 7-25 days for delivery of your order for US Postal Service shipments. See Delivery Delays below.
The U.S. Postal Service currently delivers Monday-Saturday* (No deliveries on Sundays or observed holidays).
US Postal Service Statement: This map will provide you with expected 2 or 3 day delivery areas for Priority Mail® shipments.
Exceptions apply and delivery time is not guaranteed.
Once an order has shipped and is in transit, the package(s) is no longer in our control. Delivery delays can occasionally occur. The most common reasons for delivery delays are:
WEATHER RELATED CONDITIONS
Weather and other conditions beyond the shipping carrier's control may cause a delay in delivery of your order. Contact us if you have any questions regarding current delivery exceptions in your area, or check with the carriers directly:
INCORRECT SHIPPING ADDRESSES
Submitting an incorrect shipping address with your order may delay delivery of your order and will likely result in additional fees or unrefundable orders.
- U.S. Postal Service Shipments: Incorrect addresses will result in a completely NON REFUNDABLE order.
The most common mistakes made when providing us with shipping address are an incorrect zip code, wrong street number, missing apartment/suite number, and/or missing company name. In all fairness, any fees billed to us by USPS for an address correction or delivery change will be charged back to you when we receive them.
To help prevent or avoid order delivery delays, additional fees, or non-refundable orders, please double check the shipping address prior to submitting your order.
U.S. Postal Service Priority Mail Shipments
My USPS℠ is a dashboard that displays the status of your incoming USPS packages and allows you to manage your packages in case you can't be home to accept delivery (online delivery authorization, redelivery instructions). For more information and to sign up, visit My USPS today.
Please inspect your order upon receipt and notify us immediately if you notice a problem with your order so we can promptly make any needed corrections.
Order errors reported within 14 days of the delivery date will be corrected with no questions asked; order errors reported beyond 14 days of the delivery date will be reviewed on a case by case basis. See our Returns & Refunds Policy for additional information.
Undeliverable or Refused Orders
Orders with an undeliverable address or a refused delivery are subject to additional charges. See our Returns & Refunds Policy (Refused/Undeliverable Orders).
- USPS will leave a card saying they attempted delivery. Arrangements can be made for redelivery or pick up package(s) at your local post office. The post office will return the shipment if they cannot deliver within 7 days.